Terms and Conditions

Last updated: 12 May 2026

These Terms and Conditions apply to all orders, offers, contracts, and services provided by Claudy.

By requesting a quote, approving a design, placing an order, or purchasing products from Claudy, you agree to these Terms and Conditions.

1. Business Information

Claudy
Iker Matus Marquez
Sole Proprietorship / Einzelunternehmen

Hockberger Str. 5
84347 Pfarrkirchen
Germany

Email: claudy.sportswear@gmail.com
Phone: +49 157 58727110

Business activity: Personalization of sportswear and online distribution

2. Scope

These Terms and Conditions apply to all services and products offered by Claudy, including but not limited to:

  • Custom jerseys

  • Training shirts

  • Shorts

  • Jackets

  • Teamwear

  • Customized sportswear

  • Design-related services connected to product orders

  • Product personalization, including names, numbers, logos, sponsors, colors, and design elements

These Terms apply to both consumers and business customers unless a specific section states otherwise.

A consumer is a natural person who places an order for purposes that are mainly outside their trade, business, or profession.

A business customer is a person, club, organization, company, or other entity placing an order for commercial, professional, organizational, or club-related purposes.

3. Nature of Claudy Products

Claudy specializes in customized and made-to-order sportswear.

Most Claudy products are not standard stock items. They are produced or personalized according to the customer’s specifications, such as:

  • Team colors

  • Logos and crests

  • Sponsor logos

  • Names and numbers

  • Sizes

  • Quantities

  • Design references

  • Custom patterns

  • Product type and material choices

Because of this, each order may require individual communication, design discussion, confirmation, production, and delivery planning.

4. Quote-Based Order Process

Claudy primarily works through a manual quote and customization process.

The usual process is:

  1. The customer contacts Claudy with an inquiry or project idea.

  2. Claudy discusses the customer’s needs, including product type, quantity, design direction, sizes, logos, names, numbers, and delivery requirements.

  3. Claudy may prepare a proposal, quote, or design direction.

  4. The customer reviews the proposal and may request changes.

  5. Once all relevant details are confirmed, Claudy provides a final offer or order confirmation.

  6. The order is only binding once Claudy confirms the order and the customer accepts the final terms, including price, product details, and payment terms.

A quote is not a binding contract unless expressly confirmed by Claudy.

5. Prices

All prices are communicated individually depending on the order.

Prices may depend on:

  • Product type

  • Quantity

  • Design complexity

  • Personalization details

  • Materials

  • Production requirements

  • Shipping destination

  • Shipping method

  • Taxes, customs duties, or import-related costs where applicable

Unless stated otherwise, shipping costs, customs duties, import taxes, and additional charges are not included until they are clearly stated in the quote, invoice, or order confirmation.

Claudy may correct obvious pricing errors before the order is confirmed.

6. Payment

Payment terms are agreed individually before the order is confirmed.

Claudy may accept the following payment methods:

  • Bank transfer

  • PayPal

  • Squarespace Payments

Depending on the order, Claudy may require full payment or a deposit before production begins.

Production will usually not begin until the required payment has been received.

The customer is responsible for ensuring that payment is made on time and that any payment reference or order reference is correct.

Any bank fees, currency conversion fees, or payment provider fees charged to the customer by their own bank or payment provider are the customer’s responsibility.

7. Customer Responsibilities

The customer is responsible for providing accurate and complete information required for the order.

This includes:

  • Correct contact details

  • Correct billing and shipping information

  • Correct sizes and quantities

  • Correct names and numbers

  • Correct logos, crests, sponsor files, and design materials

  • Correct spelling and formatting

  • Clear approval of design details before production

The customer is also responsible for ensuring that they have the legal right to use any logos, crests, names, images, sponsor logos, brand elements, or other materials provided to Claudy.

Claudy is not responsible for delays, errors, or additional costs caused by incorrect, incomplete, or late information provided by the customer.

8. Logos, Crests, and Third-Party Rights

If the customer provides logos, crests, sponsor marks, names, images, or other design elements, the customer confirms that they have the necessary rights, licenses, permissions, or authority to use those materials.

The customer agrees to indemnify Claudy against claims, damages, costs, or legal expenses arising from the unlawful use of materials provided by the customer.

Claudy may refuse to produce designs or products if there is a reasonable concern that the requested content infringes third-party rights, is unlawful, discriminatory, offensive, or otherwise inappropriate.

9. Design Work and Approvals

Claudy may assist with design development, layout, color direction, and visual preparation for customized products.

Designs, mockups, drafts, and previews are used to help the customer understand the intended product. Due to differences in screens, lighting, fabric, printing, production processes, and material behavior, the final product may differ slightly from digital previews.

Before production begins, the customer must carefully review and approve all relevant details, including:

  • Design layout

  • Colors

  • Logos and crests

  • Sponsor placement

  • Names and numbers

  • Sizes and quantities

  • Product type

  • Material or finishing choices

  • Delivery information

Once the customer approves the final order details, Claudy is not responsible for errors that were visible or reasonably identifiable during the approval process.

10. Color and Product Variations

The customer understands that colors may appear differently depending on screen settings, lighting, fabric type, print method, and production process.

Small variations in color, size, stitching, placement, material texture, or finishing may occur and do not automatically constitute a defect, provided the product remains consistent with the agreed specifications and normal production tolerances.

11. Production

Production begins after the order has been confirmed and the required payment has been received.

Production times may vary depending on:

  • Product type

  • Quantity

  • Design complexity

  • Material availability

  • Production capacity

  • Public holidays

  • Shipping and logistics schedules

  • Customs processing where applicable

Any production or delivery estimate provided by Claudy is an estimate unless expressly agreed in writing as a binding deadline.

12. Shipping and Delivery

Claudy ships orders according to the shipping arrangements agreed with the customer.

Shipping times and costs depend on the order, destination, shipping method, logistics provider, package size, and weight.

Some products may be produced with manufacturing partners located in China and may be shipped through logistics or parcel forwarding providers, including:

Shenzhen Lianhangda International Logistics Co., Ltd.

The customer is responsible for providing a complete and correct delivery address.

Claudy is not responsible for delays or failed deliveries caused by incorrect or incomplete delivery information provided by the customer.

For more details, please see Claudy’s Shipping Information page.

13. Customs, Import Duties, and Taxes

For international shipments, customs duties, import taxes, VAT, customs clearance fees, or other charges may apply.

Unless otherwise agreed in writing, the customer is responsible for any customs duties, import taxes, or local charges that may apply in the destination country.

Customs processing may cause delays outside Claudy’s direct control.

14. Delivery Delays

Claudy aims to communicate realistic production and delivery estimates.

However, delays may occur due to circumstances outside Claudy’s direct control, including:

  • Production delays

  • Supplier delays

  • Material shortages

  • Customs checks

  • Carrier delays

  • Weather conditions

  • Public holidays

  • Force majeure events

  • Incorrect customer information

If Claudy becomes aware of a significant delay, we will inform the customer as soon as reasonably possible.

15. Right of Withdrawal for Consumers

Consumers in the EU generally have a 14-day right of withdrawal for distance contracts. EU consumer rules state that consumers have a cooling-off period for many online purchases, but there are exceptions, including custom-made or personalized goods.

Because most Claudy products are made to the customer’s specifications or clearly personalized, the statutory right of withdrawal may not apply to such products once production has started or once the personalized order has been confirmed.

This may include products customized with:

  • Team colors

  • Custom designs

  • Logos or crests

  • Sponsor logos

  • Names

  • Numbers

  • Specific sizes and quantities

  • Other customer-specific details

For non-personalized products, if any are sold, consumers may have a statutory right of withdrawal unless an exception applies.

Any applicable withdrawal information will be provided where legally required.

16. Cancellations Before Production

If the customer wishes to cancel an order before production begins, they should contact Claudy immediately.

Cancellation may be possible if production has not started and no custom materials, design work, or external costs have already been incurred.

Claudy may retain reasonable amounts for work already completed or costs already incurred, such as:

  • Design work

  • Administrative preparation

  • Ordered materials

  • Production setup

  • Payment provider fees

  • Other non-recoverable costs

Once production has started for a customized order, cancellation is generally not possible.

17. Returns and Refunds

Because most Claudy products are custom-made or personalized, returns are generally not accepted unless the product is defective, damaged, or materially different from the agreed specifications.

Returns are not accepted simply because:

  • The customer changed their mind

  • The customer ordered the wrong size

  • The customer provided incorrect names or numbers

  • The customer approved an incorrect design

  • The customer no longer needs the products

  • The customer expected a different color based only on screen display differences

If there is a problem with an order, the customer must contact Claudy as soon as possible and provide photos and a clear description of the issue.

18. Defective or Incorrect Products

If a product is defective or does not match the agreed order specifications, the customer should contact Claudy at:

claudy.sportswear@gmail.com

The customer should provide:

  • Order reference

  • Photos of the product

  • Photos of the packaging, if relevant

  • Description of the issue

  • Delivery date

If the complaint is valid, Claudy may offer an appropriate solution, such as repair, replacement, partial refund, or another reasonable remedy.

This does not limit the customer’s statutory rights.

Under EU consumer rules, consumers have rights when goods are faulty or not as described. EU guidance confirms that consumers are entitled to clear information and protection when goods do not meet the agreed standard.

19. Size Selection

The customer is responsible for selecting correct sizes based on the size information provided by Claudy or agreed during the order process.

If the customer provides size lists for multiple players or team members, the customer is responsible for ensuring that the size information is accurate.

Size differences within normal manufacturing tolerances may occur and do not automatically constitute a defect.

20. Use of Product Images for Marketing

Claudy may use photos, videos, or images of completed products for marketing, portfolio, website, or social media purposes only where legally permitted or where appropriate consent or agreement has been obtained.

If images include identifiable individuals, Claudy will seek an appropriate legal basis, such as consent, an image release agreement, or another valid legal basis.

Customers who provide photos of players, team members, or other individuals are responsible for ensuring that they have the necessary permissions from the people shown.

21. Intellectual Property

Designs, mockups, concepts, layouts, product visuals, and creative work produced by Claudy remain the intellectual property of Claudy unless otherwise agreed in writing.

The customer may use final purchased products for their intended purpose.

The customer may not copy, reproduce, resell, modify, or commercially exploit Claudy’s design work, mockups, or creative concepts outside the agreed order without written permission.

Customer-provided logos, crests, and brand assets remain the property of the respective rights holder.

22. Website Content

All content on the Claudy website, including text, images, graphics, product visuals, layouts, logos, and design elements, is protected by copyright and other applicable laws.

The use, reproduction, modification, distribution, or commercial exploitation of website content requires prior written permission unless legally permitted.

23. Limitation of Liability

Claudy is liable without limitation for damages caused intentionally or by gross negligence, and for injury to life, body, or health.

For slight negligence, Claudy is only liable for breaches of essential contractual obligations. Essential contractual obligations are obligations whose fulfillment is necessary for the proper performance of the contract and on whose compliance the customer may regularly rely.

In such cases, liability is limited to foreseeable and typical contractual damages.

Nothing in these Terms limits statutory rights that cannot legally be excluded.

24. Force Majeure

Claudy is not responsible for delays or failure to perform obligations caused by events outside its reasonable control.

This may include:

  • Natural disasters

  • War

  • Political unrest

  • Pandemics

  • Strikes

  • Transport disruptions

  • Customs delays

  • Supplier failures

  • Production disruptions

  • Government restrictions

  • Internet, platform, or payment provider outages

If such an event occurs, Claudy will inform the customer where reasonably possible and may adjust production or delivery timelines.

25. Communication

Communication may take place by email, website forms, social media, messaging platforms, or other agreed communication channels.

The customer is responsible for checking messages and responding in a timely manner, especially during design approval, order confirmation, and delivery coordination.

26. Data Protection

Claudy processes personal data in accordance with applicable data protection laws.

For more information, please see Claudy’s Privacy Policy.

27. Consumer Dispute Resolution

Claudy is not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.

28. Governing Law

These Terms and Conditions are governed by the laws of Germany.

If the customer is a consumer and mandatory consumer protection laws in the customer’s country of residence provide stronger protection, those mandatory rights remain unaffected.

29. Place of Jurisdiction

For business customers, the place of jurisdiction is, where legally permitted, the competent court for Claudy’s business location in Germany.

For consumers, statutory jurisdiction rules apply.

30. Severability

If any provision of these Terms and Conditions is invalid or unenforceable, the remaining provisions remain valid.

The invalid provision will be replaced by the applicable statutory rule.

31. Changes to These Terms

Claudy may update these Terms and Conditions from time to time to reflect changes in services, legal requirements, business processes, or website functionality.

The version applicable to an order is the version agreed or made available at the time the order is confirmed.

32. Contact

For questions about these Terms and Conditions, please contact:

Claudy
Iker Matus Marquez
Hockberger Str. 5
84347 Pfarrkirchen
Germany

Email: claudy.sportswear@gmail.com
Phone: +49 157 58727110